Give your health insurance organization an AI colleague that helps members 24/7 with policy questions, claims submissions, and finding the right coverage — reducing pressure on your call center.
insured persons in the Netherlands
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Health insurer call centers spend the majority of their time on recurring questions that could be answered automatically.
Members wait in long phone queues for simple questions about coverage, claims, and policy changes.
Staff spend hours explaining the differences between basic and supplementary insurance, coverage limits, and deductibles.
At the start of each year, call volumes spike dramatically when members submit their annual declarations and have questions about their new policy.
Healthcare data requires the highest level of security. Every digital interaction must comply with GDPR and strict privacy standards.
What if your organization had a digital colleague that never sleeps, knows every policy, and handles privacy with the utmost care?
A complete digital team member that helps members 24/7 on your health insurer website.
Your AI colleague knows every policy, coverage detail, and deductible. Members get instant answers about what is and isn't covered.
Members book consultations with advisors directly for complex questions about switching policies, supplementary coverage, or care packages.
Walks members step by step through the claims submission process, required documentation, and expected processing times.
Built with privacy by design. No BSN numbers or medical data are stored. All interactions comply with GDPR.
When a question requires human expertise, your AI colleague seamlessly transfers to a qualified advisor with full conversation context.
See what members ask most, identify peak periods, and optimize your knowledge base based on real interaction data.
See how your AI colleague handles the most common health insurance inquiries.
Your AI colleague answers all questions about policies, coverage, and deductibles clearly and accurately.
What does my basic insurance cover for physiotherapy?
With basic health insurance, physiotherapy is covered from the 21st session for conditions on the chronic illness list. The first 20 sessions are at your own expense unless you have supplementary insurance. With our Plus package, the first 12 sessions are also covered. Would you like to know more about our supplementary options?
Your AI colleague guides members through the claims process step by step.
How do I submit a claim for my physiotherapy sessions?
You can submit your physiotherapy claim in three ways: 1) Via our app — take a photo of the invoice and upload it directly. 2) Via Mijn Omgeving on our website — upload the invoice as PDF. 3) Send the original invoice by post. You'll need the invoice with treatment dates, the practitioner's AGB code, and the amounts. Processing takes 5-7 business days. Would you like me to guide you through the app submission?
Your AI colleague helps members choose the supplementary insurance that matches their needs.
I'm considering supplementary insurance. I visit the physiotherapist regularly and need dental coverage. What do you recommend?
Based on your needs, I'd recommend our Comfort package (€34.50/month). It includes 12 physiotherapy sessions per year and dental coverage up to €500 per year, including check-ups and fillings. If you need more extensive dental work like crowns, our Premium package (€52/month) covers up to €1,000 dental. Shall I compare these options in detail?
We work together with your team to have your AI colleague ready quickly.
We map your policies, coverage details, and member service processes together.
Your AI colleague learns your policy documents, claims procedures, and frequently asked questions via our Knowledge Base Wizard.
Your AI colleague goes live on your website and starts helping members immediately.
See what members ask most, identify seasonal peaks, and continuously improve the member experience.
We understand the strict requirements of the healthcare sector. InnConnect meets all European and Dutch standards for privacy and data security.
All data processing complies with the General Data Protection Regulation. No personal data is used for AI training.
All data stays within the EU. We use European AI infrastructure with data centers in the Netherlands and Germany.
Our platform is built with privacy as a core principle. No BSN numbers or medical data are processed or stored by the AI.
Built for health insurers
Just like ASML, we deliberately chose Mistral AI — Europe's leading AI platform. Your data never leaves the EU and is never used for AI training.
Start with a 14-day free trial and scale as you grow. No hidden fees.
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Full control over your own environment
Schedule a no-obligation demo and see how InnConnect can help your organization serve members better, 24/7.
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